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Nurturing Growth and Listening Skills

Over the past year, I've been exploring various coaching methods, and integrating self-directive coaching has significantly impacted my day-to-day interactions with the incredible teams and guilds at Potato. In line with the ethos of my recent article, I'm eager to share my insights with the community. Before we delve into the details, let me lay down the fundamental principles. Understanding the Heart of Self-Directive Coaching The essence of self-directive coaching ...

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The crucial role of community building through your career

Building confidence in your role is an ongoing journey characterised by learning, growth, and the steadfast support of a robust community. Whether you discover this community within your organisation or by connecting with peers in similar roles outside of work, the significance of cultivating it through community engagement cannot be emphasised enough. The Power of Community: Despite the solitary moments that come with your role, the truth is that you ...

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Empathy: The Heart of Client Management

As a Delivery Lead, I play a crucial role in building meaningful relationships with our clients, going beyond the conventional focus on timelines and deliverables. When it comes to client management at Potato, empathy is my secret sauce. It's about understanding clients on a deeper level, beyond their business objectives. It's about appreciating their precise demanding situations, aspirations, and the human aspect of their expert roles.

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The Stinky Fish Session - A tool for Delivery leads to embrace uncomfortable growth

Let’s dive into an extraordinary and somewhat unconventional technique that promises to transform the way Delivery leads can tackle uncertainties during the project life cycle – the Stinky Fish Session. Now, before you turn up your nose, let me assure you that this unique approach is not about actual fish (thank goodness!). Instead, it's a metaphorical representation of those tough and unpleasant issues we often shy away from and how ...

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Building product delivery team culture

When I started at Potato in 2018, I was given the opportunity to take on a project which at the time was excluded from any business strategy or future vision, including limitations to management frameworks. Fast forward 2 years and we have a successful, self-organised team using Scrumban. It was my first time working for a digital product studio. It soon became clear to me that I needed to adapt ...

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What is the importance of a steering meeting and why do you need one?

In my experience of leading agency delivery teams, I have regularly been invited into meetings to meet senior client stakeholders as a one-off, or intro, but noticed this engagement is rarely followed up with a more regular meeting. These people are often the most important decision makers in the project, and only get to understand second hand information or review deliverables at the end, when it’s too late to provide ...

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